SHIPPING AND RETURNS
In Lithuania: Orders with a value of 49 EUR or more are delivered FREE OF CHARGE. Delivery fee for smaller orders is €3 to DPD terminals or €3.90 for courier delivery to the chosen address.
Delivery time: 2-3* working days. Parcels are delivered using the services of DPD couriers and terminals.
Delivery conditions are not valid for orders to the Curonian Spit. Before submitting an order to the Curonian Spit, please contact us by e-mail. by mail: info@setinstone.lt. Delivery rates start from €20.
*Please note: during special offers, delivery of your order may take longer due to increased order volume.
In Latvia and Estonia: shipping over 49 EUR is FREE. The delivery fee for smaller orders is EUR 7.
Delivery time: 3-4 working days. Parcels are delivered using the services of DPD couriers and terminals.
All jewellery is shipped in secure packaging. If you have any questions, contact: info@setinstone.lt.
SHIPMENT TRACKING
If you have questions about the sent package and the delivery time, you can contact us by e-mail: info@setinstone.lt and we will provide you with the tracking number of your shipment.
NEED HELP ORDERING GOODS?
We are ready and happy to help you place your order if there are any problems. You can also always contact us if you can't find a certain product or need help choosing the right product size.
Contact our customer service line at +370 679 91681.
Working hours of the customer service telephone line:
Monday - Friday 08:00 - 17:00
PACKAGING
All your goods will be packed together. If you would like us to pack the ordered goods separately, please mention this in the order notes. If you forgot to do this when ordering goods, please contact us by email as soon as possible - info@setinstone.lt
RETURNS AND REFUNDS
1. RETURN OF GOODS
1.1. The return of goods takes place in accordance with the 2001 June 29 By order of the Minister of Economy of the Republic of Lithuania no. 217 "On approval of rules for return and exchange of items".
1.2. The buyer can return goods purchased ONLINE:
On the nearest island of Trollbeads. Please note that in this case, the employees of the island can ONLY accept your returned goods, but the entire amount of the returned order belonging to the buyer will be returned to the bank account within 1-6 days.
*By sending the return by registered mail to: UAB Trollbeads Baltics, Partizanų str. 75K, Kaunas, LT-50308.
*By sending the return by courier to the address: UAB Trollbeads Baltics, Partizanų str. 75K, Kaunas, LT-50308.
*By sending the return by post machine (Omniva) to the address: Partizanų g. 134, Kaunas LT-55513.
Contacts: UAB Trollbeads Baltics, +370 679 91681, Partizanų str. 75K, Kaunas, LT- 50308. , info@setinstone.lt
1.3 Returning costs for quality goods returned are paid by the buyer.
1.4. In order to return the product(s), the Buyer can do so within 14 days from the day of delivery of the goods.
1.5. The returned item must be in a neat package, undamaged, unused, in the same set as the Buyer received it, without losing its merchandise appearance (intact labels, inspection seals, etc.). When returning the product, it is necessary to present its purchase document (invoice) and a completed return form.
1.6. When returning a quality product, only the amount of money paid for the product is returned to the Buyer within 1-6 days. Shipping costs are not refundable to the buyer.
1.7. When returning the wrong product, the Seller undertakes to replace such product with the required product. If the required product is not available, the Buyer will receive a full refund (for the product and the actual shipping costs incurred).
1.8. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or refund the Buyer.
1.9. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with these rules 1.4. - 1.5. the procedures for returning the goods established in points or it is determined that the goods are not damaged by the factory.
1.10. NON-RETURNABLE GOODS: jewellery purchased at physical points of sale cannot be returned in accordance with the laws of the Republic of Lithuania.
1.11. If the Buyer paid for the product with an online store gift voucher, then the gift voucher and other additional amount paid (if it was paid) will be returned. The online store gift voucher is returned to the Buyer by e-mail and the additionally paid amount (if it was paid) is returned by transfer to the Buyer's account, within 1-6 days.
1.12. If the Buyer returns the product purchased with a discount, the amount paid for the product is returned with the valid discount.
1.13. If the returned goods were included in a promotion during which the Buyer received an additional discount, gifts or something else, the Buyer must return it as well.
EXCHANGES
2.1. The exchange of goods takes place in accordance with the 2001 June 29 By order of the Minister of Economy of the Republic of Lithuania no. 217 "On approval of rules for return and exchange of items".
2.2. The buyer can exchange goods purchased ONLINE OR IN A PHYSICAL STORE:
*On the nearest island of Trollbeads.
*By sending the exchanged item/s, registered mail to the address: UAB Trollbeads Baltics, Partizanų st. 75K, Kaunas, LT-50308.
*By sending the exchanged product/s by courier to the address: UAB Trollbeads Baltics, Partizanų st. 75K, Kaunas, LT-50308.
*By sending the exchanged item/s by post machine (Omniva) to the address: Partizanų st. 134, Kaunas LT-55513.
Contacts: UAB Trollbeads Baltics, +370 679 91681, Partizanų str. 75K, Kaunas, LT-50308, info@setinstone.lt
2.3 The return costs of exchanged good quality goods are paid by the buyer.
2.4. In order to change the product(s), the Buyer can do so within 14 days from the day of purchase of the goods (if purchased in a store) or the day of delivery.
2.5. The product to be exchanged must be in a neat package, undamaged, unused, in the same configuration as the Buyer received it, without losing its commercial appearance (intact labels, inspection seals, etc.). When exchanging a product, it is necessary to present the purchase document (invoice) and a completed return form.
2.6. When a defective product is exchanged, the Seller undertakes to replace the defective product with an analogous product.
2.7. The Seller has the right not to accept the goods exchanged by the Buyer if the Buyer does not comply with these rules 2.4. - 2.5. the procedure for exchanging goods is established in points or it is determined that the goods are not damaged by the factory.
WARRANTY
All products purchased on this website and in physical Set In Stone stores are covered by a 2-year warranty. This warranty does not apply if the product is damaged due to improper wear or maintenance. Attention! Keep the purchase receipt so that, if necessary, the product is accepted for warranty repair or replaced with a new one. If the purchase document is not submitted, the warranty does not apply.
PROMOTIONS AND SPECIAL OFFERS
Promotions are valid as long as we have the products specified in the offer. Discount codes are not required unless specified in the terms of the promotion.
Offers are valid only for orders placed during the promotion period.
NEWSLETTERS
By agreeing to subscribe to the newsletter, you agree to the data processing policy set out in the privacy policy section. You will find an unsubscribe button in all newsletters and you can do so at any time. All new newsletter subscribers receive a one-time -10% discount upon joining.
Subscribers to the newsletter always find out about special offers, so you will never miss the latest news by subscribing.
PAYMENT
Placing an order on this website is completely secure. We offer secure payments processed through the Opay payment collection system. Currently, you can pay by choosing the most popular banks or creditors in the Baltic countries or by making a direct bank transfer. For your personal security, we do not store any customer card details and require payment details to be entered each time you place an order on the website. In the event of a return, any monies owed to you will be refunded using the same payment method used at the time of purchase.
If you have questions that you did not find the answer to in this section, please contact the customer service line by phone +370 679 91681 Monday-Friday from 08:00 to 17:00.